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Website Testing and Maintenance Outsourcing
I run a tight ship, and my clients frequently comment on how organized my firm is in dealing with support. I use an issue tracking system called Basecamp, which prevent lost requests and keep clients informed of the state of their work. It allows me to humanize the important stuff and automate the routine.
Fence Mending
On the range, cowboys were regularly "riding the fence" on their horses (or their ATVs, these days) to find broken bits, and mending them. Websites also require this type of review. My link-laser system scans websites for broken links and automatically informs me when they are found, helping to avoid embarrassing errors, or lost cows.
What's more, search engines hate broken links. If you have a link, no matter how obscure and dated that is broken you will get dinged for it.
Support and Issue Tracking
By utilizing an award-winning support system, I don't lose task requests. Each day, my firm fields about 25 requests through this queue. These are efficiently delegated or handled.
Clients are all given a private web page on which they can track the tasks I'm working on. No more black-hole web requests or "did you get my message about..." High volume is handled, and delegation is easy.
Google Site Map Updates
I also run a system that can keep your Google XML sitemap up-to-date. It crawls your site, generates the feed, and uploads it once per week. See google sitemap section for more details.
Browser Testing
I can test your site on 14 different browser platforms at any time. If you notice a pattern of complaints, this might be the first thing to look for. If a failure or error occurs, I will do validation of your site's code and try to find out why a particular browser is unhappy with the page(s). This testing has fees we will discuss.