Study Predicts Busy Year for B2B Web Marketing / Web Development in 2008
Filed under: Optimization, Research, Web Site Advice
8
2007
In a shortly to be released study by B2B, web marketers, web developers, videographers and supporting technologists may want to consider preparing for a busy 2008. Some hilights:
60.1% of all marketers plan to increase their 2008 budgets.
79.1% plan to increase their online budgets (last year was 75.6%)
Web Site Development will be increased says 74.0% of marketers.
Email Marketing will increase says 70.1%
Search Engine Marketing (SEO) will be increased by 64.3%
Other increases include video (39.5%), web casting (39.1%) and social media (26.2%)
I also think that 2008 will be a huge year for analytics, and for those who know how to utilize them. Skilled, science-based marketing seems to me like the smartest and lowest risk type of investment for people still bedazzled by Web 2.0 orgies. I’m hoping that 2008 will turn focus back to the business, in particular the small business, which was relatively neglected in terms of innovation for 2007.
Google Transit Now Covers Sacramento, CA.
Filed under: Changes Online, Shiny New
25
2007

The Sacramento Regional Transit District (RT) operates 97 bus routes and 36.87 miles of light rail covering a 418 square-mile service area. Buses and light rail run 365 days a year using 76 light rail vehicles, 254 buses powered by compressed natural gas (CNG) and 17 shuttle vans. Riders can now use Google Transit to plan their mass transit routes.
While the SRTD already had a route planning system, Google Transit offers directions on Google Maps, making for a very simple way to get around.
....Annual ridership has steadily increased on both the bus and light rail systems from 14 million passengers in 1987 to more than 30 million passengers in FY 2005. Weekday light rail ridership averages about 43,600, which accounts for approximately 40% of the total system ridership. Bus weekday ridership has reached an average of 67,000 passengers per day…..
See also the Friends of the Light Rail and Transit site.
Wal-Mart.com Says: Click, don’t Call!
Filed under: Changes Online, Usability and Human Interface
24
2007
According to the New York Times:
“As part of what Wal-Mart is calling its “Customer Contact Reduction” program, by next week, Walmart.com, the company’s online arm, will no longer give customers a toll-free phone number to call–or any phone number, for that matter–if they have a question.
Instead, they will have to rely solely on the Wal-Mart Web site as their guide to the solution for whatever problem they might have, whether it is a question about a credit card charge or the status of an online order.”
Now, they can move their support centers anywhere in the world without getting middle America upset.. because emails and help files have no accent. Mr. Sam Walton might frown on this. But Sam Walton knew a good deal when he saw it.
Some CRM solutions that are entirely web-based can save a company $20-25 per customer interaction. And if these people are already using the Wal-Mart website to order items, this is not a huge leap.
Postscript:
Seth Godin focuses instead on a system where efficiency (i.e. customer buy or repeat buy rate) is the reward offered to successful operators.
I’d focus on building a system that measures [sales rate before call] vs. [sales rate after call]. If the sales rate goes up, give the call center person a raise. It’s that simple.
I’m trying to envision how one could set this up for customer service organizations. Sales call centers, yes, but service oriented businesses? Now we’re thinking long-tail. We’re talking relationships. You would need some rather sophisticated operators to think in terms of the long tail, but if the philosophy was drilled in from day one, you’d get service centers that acted a lot like brand welcoming committees, who are there to improve your brand BY WAY OF fixing problems. THAT sounds good.
Dude! You got a Pink Slip
Filed under: Changes Online
31
2007
Dell’s laying off 10% of its workforce.
Since I have an office full of them, I guess that means I’ll be chatting it up with India more often about Dell Computers - loudly, clearly, repeating, again, loudly.
Or I guess I could go to my local Wal-Mart and chat it up about Dell computers, loudly, clearly, repeating, again, loudly.
Blogroll Cleanout
Filed under: Changes Online
12
2007
My attitude about blogrolls is changing.?
I try to refer to lots of other folks in my posts and provide lots of follow-friendly traffic to people web-wide.? I will continue to do it.? But soul searching is going on.? I’ve cleared out my blogroll.? ? So if your link was removed, you might look around and see if there was any returned links from posts or your blogroll in the past six months.? Then again, many of those I removed won’t care.?
I recently had the change to make a suggestion to a multi-billion dollar media company for an advisor on social media/search trends in a conference with their CEO and a few other key executives in the room.? The person I almost mentioned had recently IM’d? me that I had been “giving them lame pitches” for a blogroll? link.? ? I had said to them that they gave my blog “no love” when I had repeatedly scooped them on news insights.? Not one mention was given to the write-ups I did, even as they nearly copied my work.? I withheld the recommendation because that kind of elitism gets under my skin… ah… they would have blown me off anyhow.? …I’m just a yokel from Kentucky - gotta remember that!
Anyhow…New attention going to:
Seth Godin will be heading to the top, as he continually impresses me.? ? He’s been on my blog since day one.
Guy Kawasaki lots of smart stuff.
Search Engine Land will be there because I respect some of the writers.
Shoemoney is there because he’s authentic.
Marketing Pilgrim? has become consistantly good.
Darren Rowse has done a nice job over at Problogger? so he’s going on the roll.? I’ve become a regular.
I’ve been really enjoying the posts from Stuntdubl, especially? when he does lists. :-)
Note:? I use RSS Bandit and Gooogle Reader for reading blogs.? I have around 400ish in the OPML now, sorted pretty well around best, average, and “on probation.”
Those who are in the blogroll that had a reciprocal link - you are still in there.? THANK YOU for that.
Is this Ask.com’s big chance?
Filed under: Changes Online
4
2007
I’m thinking based on sources of news that a Yahoo! and Microsoft Merger is going to happen in some form. But they have a long, long way to go in order to make an impact on Google, but at least they’d not be competing against each other. See the Wall Street Journal article on cooperative talks. I’m hearing numbers such as $50B. With a B.
So, if they do, what would happen to Adcenter and Yahoo Search Marketing? What about Yahoo Small Business Partnership?
But a big question to ask as well is how would this affect Ask’s future? I think it opens up a lot of room for innovation from Ask - and that is what they’re about. I also think there is room for 3 players in the search world. Perhaps it would offer up some breathing room while Yahoo! and Microsoft figure out how to work together? If MS/Y are busy trying to figure out where all the wires go, Ask could bring its mobile, local, contextual, and other technologies forward a few levels.
They’ll be distracted for a while, and Ask has never been so focused. Greg Ott also posted hints about things abuzz at Ask in “The Algorithm Is On The Move” and Ask is rolling out its contextual advertising setup in the next month. Gosh I hope it’s good. I see a window opening. Or Breaking. Time will tell.

Ebay Drop Off Stores, er… Drop off.
Filed under: Changes Online
3
2007
I’m not suprised to see a major correction in this business.
I’ve never used one of these stores. I don’t get it myself - I buy a few supplies at Sams club and throw the boxes in my trunk for drop off at UPS store. I keep my money. I know I’m not their customer, and this blog is always my opinion.
It goes like this. People who don’t want to deal with boxing and shipping stuff for their eBay auctions were going to drive across town (right past the UPS Store and the Post Office,) drop them off, and pay another percentage of the sale to a store to list their item.
Okay, to sell on eBay you need to be able to:
- fill out a web form that describes your item.
- use a digital camera to photograph something, and a tool like Picassa to grab it.
- pack up a box.
- stick tape and a sticker on a box (with your ship stickers on it)
- Drop off the box at the UPS Store or DHL Counter.
Some of the major complaints of these centers are:
- Unfair on shipping supplies (300-500% mark-up)
- 25-30%+ commissions (Selling an item for $75 sometimes nets you $45)
- Aggressive Upselling Tricks for worthless and confusing add-ons.
- Store-favoring tactics if the item didn’t sell.
The franchisees are loudly complaining of their pain.
- Lack of corporate support (franchisees always expect more than they get)
- Software problems.
- Franchise Start up of $70-100k (that’s a lot of knick-knacks to sell.)
- Ebay fees are going up all the time, and rules are getting stricter.
- There are no real volume advantages on ebay (except perhaps for feedback.)
- Lots of time spent fighting negative feedback, often from rival franchises.
- Franchises are faced with big problems in their models …model? hmmm.
- More regulations are surely coming as these stores become the “new pawn shop.”
- Scrutiny of each store as a potential fencing-point for stolen property.
- If you have an hour or so, you can read more here.
If you read some of the posts on these links, you’ll come away thinking the $100k for a eBay Drop-off franchise would be vastly better spent elsewhere (oh yeah, don’t forget about the monthly royalties.) I do realize that there are millions of people out there who want to sell items and don’t want to muck with eBay.
But isn’t it logical to assume there are going to be fewer of these people all the time, as broadband and computer/internet penetration grows, and as everyone has a digital camera in the drawer. This generation of folks is not going to want to plunk down $30 of every $100 on somebody with a tape gun.
The Personalization Cloud at iGoogle - Will SEO Mean Anything?
Filed under: Changes Online, Optimization
30
2007
http://www.google.com/igoogle now redirects to http://www.google.com/ig … does that make it official?
When Google Personalized Results (iGoogle) are turned on, the results you see in your search reflect your own personal preference, geographic location, and possibly “gadget influence”. So, if the new gadget maker is so easy to use, will we see a big proliferation of gadgets that make searching easier for people (e.g. expectant mothers information?) Could it become a “search results in a box” type system, with the results inside packaged like the the “finds” system on prefound.com.
Perhaps we’ll start thinking about the user, not the results list. You’re talking about a specific customer at a specific point of consideration. Rather than talking about #1 in Google, we’ll need to talk about things in terms of engagement and hooks.
Content is going to need to get a whole-ton better. This is a good thing, but it’s going to be hard for website owners to swallow. The offers on a web page for genuinely helpful information, targeted to the consumer at a specific moment in time, are key to conversions.
Optimization of content for the customer and their consideration cycles is going to need to be built in to design and development. As much as the “pure designers” don’t like SEO/SEM types, we’re going to need to get along now. CMS-based sites are going to skyrocket in popularity, as are blogs-as-sites.
It’s still unclear how many will build Gadgets, but what I see is a proliferation of hundreds of different little Googlettes, doing their own things based on rules. We’ll have no control over what the users see on their screen. They may see search results float over their screen like soap bubbles or fall over like dominos. We just won’t know. But one thing is clear, you can’t do SEO on an individual Gadget….
5/1/07: Update: Now that I’ve tried the gadget maker, I’m underwhelmed.
Will Google’s Information Plan for States Uncover Dark Secrets?
Filed under: Changes Online, Ideas
30
2007
Chris Sherman wrote about Google’s plan to surface government information got me thinking about what kinds of things were going to happen once Google gets into our public records.
First off, let’s admit. Public records are “public” in a legal sense, not in a practical sense. It’s too damn hard to get to them in many cases. While one could make a fuss to get your state official to dig up Box 2421-B-325 in Archive Building 3132 so you could see a certain document, how many actually do? How would you know to even ask?
I’ll bet many things are crawling around in the deep dark archives of government. And I’ll bet there are many out there that would like it to stay that way. Just like the digization of many books exposed plagerism, it’s my prediction that the increased crawling of state-stored public records is going to expose many nasty things that have heretofore been hidden. The friction that one encounters to do a obtain any document, let alone establish relationships between multiple documents, could have prevented it from becoming apparent. If Google makes it easy to hunt in the nooks and crannies, a whole new breed of hobbiest detectives might pop out of the woodwork and create watchdog mashups like never before. This could be fun.
Google’s indexing and linking will feel more like “poking around” I mean, check out Google patents…. it’s fun (and sometimes emotional) to pop around and discover relationships this way. Before you know it, we’ll have some pretty amazing mashups developed on top of this data, so maps, searches, cross-references, and mobile services will let us mine data about our locale.
If Google goes any more local, say, to the city government level, they’ll have their work cut out for them.
Google 411 is the future - but being in there is NOT automatic!
Filed under: Changes Online, Web Site Advice
22
2007
If you’re a local business, and you’re not in Google Local now, I must admit, possibly living in denial. Google 411 (1-800-GOOG411) is amazing, and I am just blown away that so many businesses haven’t taken the time to insert their company into the Google Local Business Center. We couldn’t find our favorite pizza restaurant through it tonight. Paid 411 is dead.
Another thing that’s apparent is that names not easily pronounced phonetically are going to be at a disadvantage without human assistance. Puccinis Pizza (pronounced Pooch-ee-nees) for example, will lose to simpler names such as “Mad Mushroom Pizza.”
The other thing I’m looking forward to is the ability to send the google results to my phone via text - and for attached coupons to come with the text into the phone (codes, hopefully, that the restaurants, etc. will accept over the phone.)
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