If you’re a web merchant using the Yahoo Merchant Solutions e-commerce engine, your secret weapon for succeeding online has just been revealed.

The much anticipated roll-out of Yahoo! Web Analytics (formerly IndexTools) has started and I am thrilled. As I have been involved in Yahoo! Store development for a long time, specifically search marketing, the tool hits the sweet spot in my business.

I will be taking some time to become familiar so that I can bring Yahoo merchant solutions and Yahoo Store marketing solutions to the table bolstered by a robust analytics tool with built in tagging and an excellent dashboard.

The tool has a really nice path analysis tool that blows “click trails” out of the water and will help Yahoo Store merchants better organize their stores to meet the needs of real customers. No more guessing what order your menu should be in!

Yahoo! Web Analytics includes a complete dashboard for managing your business. What I most like is the idea of watching for and working on cart abandonment, something that has been hard to measure on Yahoo stores in the past.

…Yahoo! Web Analytics is designed to make it easy for you to answer your specific business questions. With features like drag & drop data filters, custom report wizards, and our segmentation selector, you can easily apply or remove filters to view the performance or characteristics of specific types of products, visitors and web pages….

Yahoo Analytics Campaign Report

Some of the reports

* Sales, revenue, average order value
* Conversion rate trends
* Visits, sales, revenue and conversion rates for specific keywords
* Sources of site visits, including organic search, referrals, paid search and direct access
* Product performance metrics, including the number of times each product has been viewed, added to the cart, and purchased
* Top internal site searches to inform merchants of consumer’s mindset during shopping.
* Checkout page analysis to show where customers abandon their shopping carts

I will keep you informed on this important advance.

The Google Suggest feature, long a part of Google labs has behavior that will feel familiar to most readers of my blog. But for the remaining millions of casual users, which Michael Jensen refers to as the “Grandma Factor“, we may see some changes in search behavior. Now, a rumor once again has emerged that we’ll soon see it on the default Google search page in the USA.

As PPC marketers we will want to remain aware of the phrases that are suggested for our “money terms” and bid accordingly. Phrase match and Exact Match will start to become more important in many cases as Suggest “structures” the queries.

According to onestat, the 10 most used numbers of word phrases compared to October 2007 in search engines on the web are here…

I think that Google Suggest will shift these numbers quite a bit, and with it, the need to react as search marketers.

A few other thoughts.

1. We May See More Traffic to Regional Sites. People regularly enter “cheap gas” and “best dentist” in search engines - without qualifying the searches at all. Organic results tend to send people to national portals, but suggest-driven search gets them closer to well optimized, regional sites. A search for “cheap gas” without search suggest offers gasbuddy.com at number one organic result, while a “suggested” search for “cheap gas houston” gives houstongasprices.com.
2. Google Suggest Drop Down a new micro “SERP”: Those who make their way into the suggest feature get a “better than #1″ position. For example, typing “ipod case” into Google with Suggest shows the first suggested feature as “ipod cases at Wal-Mart” - grabbing people and then offering up the organic page free from PPC ads that use “Wal-Mart” in their keywords.
3. Google Suggest Results May Change Long-Tail Search Optimization. Those of us who believe in doing long-tail marketing may find an decrease down the tail from search, and a greater need to develop segments of our site to serve those long tail queries. Searches that used to come in with two word phrases may now have 3-4 words, which helps with medium-tail optimization, but longer phrases previously further down the tail may be “clipped.” This will concentrate search terms so that Adwords bids will rise and competition increases in a sort of “cluster” effect.
4. Google Suggest SERPS offer More Impact for Trademark Blocking in PPC. If your tradename is offered in Google suggest results, and you’ve filed a trademark complaint form, the results page will be free from paid competition giving you a better shot at the traffic through organic or ppc links.
5. Google Suggest Can Improve User/Searcher Skills Forever. With Google suggest constantly popping up when you go about your daily queries, many who never really thought of keyphrases will now start to think about them. It will be a constant reinforcement of our efforts to think about how consumers search. We may have to adjust our planning to meet these enhanced skills.
6. Google Suggest Can Be an Ad-Hoc Negative Keyword Tool. There are other ways to be more comprehensive, but Google suggest can help to identify negative keywords you may want to enter in your campaigns. And I saw some negative phrases with higher index numbers that never showed up in Google keyword tools.
7. Dramatically Reduced Spelling Error Opportunity. While many of us set up adgroups to capture spelling errors, this will have a decreasing impact as people start to use the suggest feature as a live auto-correction. Typo-campaigns may get less traffic.
8. Hijacking Google Suggest May Become a SEO Technique. It may become possible to hijack Google suggest so that competitive phrases are strategically flashed to the user. For example.. if you sell “abc widget” then a suggest of “abc widget fails miserably” could be used to divert traffic.
9. Better Searches Offer Improved Analytics Information. With the user making clear choices among those available, we’ll have better information about what is enticing and engaging to the users. Vague, high volume two-word searches are always confusing when we’re looking to make decisions, and this might just help us plan better.

I think that this will have a measurable impact on how people search - possibly forever.

One of the most difficult challenges is tracking paid search performance via telephone calls for the small business. While a few will spring for a new 800 number or IVR system to get some of that information and train phone staff in its use, many cannot due to the workaday reality. Often the busy office environment means metrics go out the window in favor of just getting the order out, so the company continues to guess.

This is especially true for companies who are struggling to find their sweet spot in the paid search world. During the day-to-day chaos, few are thinking about the cost of each call - they just want to answer it and do their best to change the caller into a customer. If the staff is so busy, do you really think they’ll drill down and get the “how you found us” information accurately recorded. It doesn’t happen. Pay-per-call and click-to-call offer “embedded” tracking, but are plagued with inventory and adoption challenges. My friend Christine (CC: Nice to see you at SMX!) created a great post on Offline Conversion Tracking, which covers some of the same ground, and this issue has often come up in conference sessions.

As Greg Sterling points out, the vast majority of purchases are made offline, yet the tracking solutions are only just maturing, and others have a very healthy skepticism about some of the new solutions.

The real result of this is the “leaking” of marketing budgets that happens with a lack of tracking. The dynamics of the purchase cycle are mysterious, making strategic and tactical solutions little better than guesses.

I see basically four flavors of off-line conversion tracking from pay-per-click ads, and would like to introduce a hybrid.

anecdotal
customer question at point of sale, catalog IDs, coupons, offers
poor man’s IVR (multiple phone numbers)
cookied IVR
…and a hybrid…
cookied part number modification

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