Archive for the 'Web Site Advice' Category
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A quick search of Google News shows dozens of cases where homeowners, business owners, and community code enforcement officials are embroiled in battles over improper building permits. In many cases, the builder is forced to tear down the structure - at great expense. Communities put permitting procedures in place so that an even-handed process is applied and ensure safety, prevent shoddy workmanship, and preserve home values. You must stand in line, fill out forms, and pay fees when your project is already complex enough, they reason. So lots of people try to get around it, and some succeed. Houses crack. Fires start. Communities get uglier.

In the website construction industry, we can draw a parallel between SEO advice and building permitting. Pressures placed on any web development project can cause marketing goals to be ignored or at least diluted. The builder doesn’t have to “live” with the results. They get paid and can easily vanish independent of the commercial success of the venture. The SEO gets called to come fix the mess. But the mess is already sealed in the walls. The cracking foundation has already been built upon.

Many companies invest heavily in their web design and construction, and then call on SEO experts to come in after the fact to make suggestions to help traffic flow. Unfortunately this often results in bad news. The website was not designed with search in mind, and you have to re-build it if you want organic traffic to flow. This is the equivalent to being forced to tear down that addition to your home, or that big warehouse building you just put together. You’re stuck. The expense to rebuild it is too high. The expense not to build it is too high (paid search.) I’d like to make the plea to the business community to consider thinking about SEO earlier.

I propose that people involved in web development look to the construction industry for guidance. Involving an SEO/SEM consultant before, during, and after your web development plans are in place can be a money-making proposition. I think that in some ways this is like permitting your building project. In my opinion, SEO/SEM experts should be project managers for any web development project where marketing the site is a core business directive. Decisions will be made with the social, search, and traffic goals take center stage, not the aesthetic “high” of the site being finished and wowing a committee. (more…)

Whoops! I hate when that happens.

We’re just all so busy around here getting our MP3 store ready.

I must admit, Donato’s franchise has great pizza. But when it comes to trusting their online ordering environment, they leave some things to be desired. Below find the email that came to my house after ordering online. We knew it was “real” because it came shortly after the order was placed. But Donato’s made two errors. Make sure you aren’t making them in your business.

• Donatos doesn’t use their own domain name for the feedback link, prompting Vista mail to flag the message with a phishing warning. In a world where trust is a critical part of branding, this is just foolish. My family is very advanced when it comes to the web, but many customers would just delete the message without reading it.
• Donatos sends our usernames and password in plain text in the message. You just don’t do this, especially with all of the other personal information in the same message. My family uses different passwords for our sensitive accounts such as online banking, but I am absolutely sure this isn’t the case for many customers. This means the Donato’s password may have been used for more lucrative purposes, such as paypal, etc. We all know that keylogger exploits can do worse damage, but at least they require an infection and many have basic protection.

There is plenty of buzz out there about how the economy is slowing. Companies will begin pulling back on expenses and unfortunately cut on staff, too, if it gets worse. But smart companies know that there is no better time to surge forward and leave competition wondering what happened.

Social marketing, with authentic messages, is the most important recession-time marketing tool any company can have. But waiting until a real recession to try it is a huge mistake. Now’s the time to get involved. But involved in the right way.

The trouble is, many companies jump into blogging, digging, and you-tubing blind and clueless, hoping that the magic beans will carry them into the clouds. An old-marketing approach to spreading the word will not work in today’s social sphere, but you’ll still see it - blogs that read like press releases and TV commercials posted to youtube without tags of any type.

Successful Social Marketing can give protection against economic downturns. But it’s not easy - and it requires a change in the way you think about customers, communications, and the very core of your business model. With a constant application of authentic, easy-to-spread messages, you encourage distribution of the message.

You already know if you build it, they won’t come. So, how are you going to get people to join in your social media effort? What is the best way to identify key blogosphere influencers that might already have access to your market(s)? In which communities/listservs will you place ‘moles’? Once you identify them, how will you engage them to make your destination attractive to them? How will you increase the ’shareability’ of your blog/podcast? - Lena Wes

For one thing, authentic messages go further down the customer’s consideration cycle than average marketing messages. Especially if they have an anchor - such as a specific example close to home or a highly visual image that sticks. This makes it easier to re-tell the story to others, without worrying that you’re inadvertently feeding bullshit. If your customers join the conversation, they can spread the message for you - the most economical and effective marketing method available.

Those applying social marketing methods need to know about the people whose behavior to change as well as their relevant beliefs, behaviors and attitudes in context of social and cultural factors influencing behaviors. By knowing this first, the marketing message can be designed to spread naturally, and inexpensively, between marketing mavens.

People distrust old-school marketing messages - and they’re trusting them less all the time. So while you may feel as if you’re “putting the word out there” - people may not be buying it. If you can’t afford to put the word out there in an authentic way, you can’t afford to do business today. You’re wasting your marketing dollars pushing messages that do not work.

Lastly, those who take the time to integrate social media with market segmentation techniques can have a multiplier effect on the post-click element of this process the same way raising another mast of sails does to a ship.

photo: Pedro Simões

In my mailbox today

Re: [url]

To whom it may concern:
We’d appreciate your forwarding this to the appropriate contact at [url]

….. we have noticed that you have blocked the Ask.com agent from crawling your site in the robots.txt file.

We definitely understand that granting our crawler access to your site is an act of trust, which we will use with utmost integrity. So we are asking you to reconsider allowing our crawler access to your site. If there is some reason you are blocking us, please share that with us and allow us to address it. Or if there is no reason, then we ask you to go ahead and remove the line in your robots.txt file that is blocking us. Our goal is to have the same access you have granted other search engines.

The line in question is:

User-agent: Jeeves
Disallow: /

Nice!

BUT…. long ago, Jeeves was used by Leon Brocard to create a web mirroring bot.

Therefore “Jeeves” used to be listed as

robot-id: jeeves
robot-name: Jeeves
robot-cover-url: http://www-students.doc.ic.ac.uk/~lglb/Jeeves/
robot-details-url:
robot-owner-name: Leon Brocard
robot-owner-url: http://www-students.doc.ic.ac.uk/~lglb/
robot-owner-email: lglb@doc.ic.ac.uk
robot-status: development
robot-purpose: indexing maintenance statistics
robot-type: standalone
robot-platform: UNIX
robot-availability: none
robot-exclusion: no
robot-exclusion-useragent: jeeves
robot-noindex: no
robot-host: *.doc.ic.ac.uk
robot-from: yes
robot-useragent: Jeeves v0.05alpha (PERL, LWP, lglb@doc.ic.ac.uk)
robot-language: perl5
robot-description: Jeeves is basically a web-mirroring robot built as a
final-year degree project. It will have many nice features and is
already web-friendly. Still in development.
robot-history: Still short (0.05alpha)
robot-environment: research

modified-by: Leon Brocard

I don’t know why the bot was on the “evil list” but it explains why this old site had it blocked.

I had always had my eye open for

Ask Jeeves
Ask Jeeves/Teoma
DirectHit

…but never just “Jeeves” - but it is definitely an alias.

I thought it was awesome for Ask.com to take the time to crawl these files and send out notes.

It’s not new, but to my blog readers it might be. Domain Names are serious business. And where there’s serious money, there are some shady operations.

There’s a buzz today about domain name kiting (tasting) - the practice of snagging names (for whatever reason) but putting them “back” before you have to pay for them. Domainers wish everyone would just be quiet, but now that mainstream news is getting a taste of it thanks to Bill Hartzer’s excellent coverage.

(more…)