Posted by Scott Clark @ 2:19 pm
Chase Bank: Use Caller ID when Calling me on Official Business
Filed under: Improving Work, RANT!
Jan
10
2008
10
2008
It’s been around forever. So why don’t companies use it? (yes, even with call centers)
This case was Chase Credit Card Customer Service - (caller ID to the right) and they immediately ask for my credit card number. Uh… okay. Not.
So I look up the number on whocalled.us, and find out it’s Chase bank, and 28 minutes later I learn that it was just a silly charge they wanted to verify.
Oh, by the way, they had frozen my Visa card, and when they called, they did NOT leave a message. I guess I was supposed to figure it out the next time I used my credit card. How sweet.
Why couldn’t a company like Chase just turn on bloody caller ID and say “Chase Customer Support”
del.icio.us Digg it ma.gnolia Netscape reddit StumbleUpon Yahoo MyWeb
