Customers are firmly in control

I just finished my latest article for Business Lexington “The bloggers will see you now” and the research for it helped me to remember why I’m in this business - it’s exciting and ever-changing! I wanted to interview bloggers from Lexington, but had a real hard time getting in touch with any. I will try on the next article.

Last time, I wrote about email policies and etiquette in “Watson, Come Here, My in-box is full” This article was easy to write - I had every idea already in my head.

Just started “The Tipping Point” having just read “Blink” - looking forward to it.

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